Privacy policy

1. What we collect

To place and deliver an order we collect your name, phone number, delivery address, and the location pin you set inside the app. Orders carry the items you chose, the shop you chose them from, and the amount paid.

Shopkeepers and delivery partners additionally provide identity and payout details required to operate on the platform, such as a business or bank reference and, where the law requires it, a government identifier.

2. Why we use it

• Routing your order to the correct shop and rider, and showing you accurate delivery times.
• Processing payments, settlements and refunds through our payment partners.
• Resolving disputes, preventing fraud and keeping riders and shopkeepers safe.
• Sending order updates. Marketing messages are separate and you can switch them off.

3. Who sees your data

The shop fulfilling your order sees the items, your first name and the delivery area. The assigned rider sees your name, address and phone number for the duration of that delivery only.

We share data with payment processors, mapping and messaging providers, and with authorities where we are legally required to. We do not sell personal data to advertisers.

4. Location

Location access is used to suggest nearby shops and to track an active delivery. Riders' location is collected while they are on shift. You can revoke location permission at any time in your device settings and enter your address manually instead.

5. How long we keep it

Order and payment records are retained for as long as tax and accounting rules require. Account details are kept while your account is active and for a limited period afterwards to handle disputes, then deleted or anonymised.

6. Your choices

You can request a copy of your data, correct it, withdraw consent for marketing, or ask us to delete your account by writing to privacy@gyeads.com. We respond within 30 days and will tell you if a legal obligation prevents deletion.

7. Security & changes

Data is encrypted in transit, access is limited to staff who need it, and payment card details never touch our servers. If this policy changes materially we will notify you in the app before the change takes effect.